FaxOtterTerms of Use
Effective date: 2026-11-12
These terms apply when you use FaxOtter, provided by Apptiva Software Consulting P.C. ("Apptiva", "we"). By using the app you accept them. The Apple standard license also applies: Apple Standard EULA.
What FaxOtter does
FaxOtter lets you send faxes to numbers in the US and Canada. With a Fax Line plan you also get your own fax number to receive faxes. You do not need an account.
Plans and prices
| Product | Type | Price |
|---|---|---|
| Fax Week | Auto-renewing, weekly | $7.99 per week. The first week costs $2.99 if you are eligible for the introductory offer. |
| Fax Line, monthly | Auto-renewing | $19.99 per month |
| Fax Line, yearly | Auto-renewing | $99.99 per year |
| 1 fax | Credit, one-time | $4.99 |
| 5 faxes | Credit, one-time | $14.99 |
| 20 faxes | Credit, one-time | $39.99 |
These are US prices. Prices in other countries differ. The app shows the real price before you pay.
- One fax credit sends one fax of up to 25 pages. A cover page does not count as a page.
- Fax Week allows up to 10 faxes in each subscription week.
- Fax Line includes up to 25 faxes to send and 300 received pages in each monthly cycle, also on the yearly plan.
- You pay only if your fax is delivered. If it is not delivered, the credit or plan allowance is returned.
Subscriptions
Payment is charged to your Apple ID when you confirm the purchase. A subscription renews automatically unless you cancel it at least 24 hours before the end of the current period. Your Apple ID is charged for the renewal within 24 hours before the period ends. The app reminds you 24 hours before a renewal when notifications are on.
Manage or cancel in Settings on your iPhone: tap your name, then Subscriptions. Deleting the app or your FaxOtter account does not cancel a subscription.
If your Fax Line plan ends, your fax number is held for 14 days. If you renew in that time, you keep it. After that it is released.
Refunds
Apple handles payments, so Apple handles refunds. Ask at reportaproblem.apple.com. If Apple refunds a purchase, we remove the unused credits of that purchase, or end the plan.
Acceptable use
You must not use FaxOtter to:
- send junk fax or unsolicited advertising. US law (the Telephone Consumer Protection Act and the Junk Fax Prevention Act) restricts unsolicited advertising faxes, and Canadian rules apply too;
- send illegal, threatening, harassing or fraudulent content;
- send content that you have no right to send;
- harm or overload our service, or try to get around limits.
You are responsible for the documents you send and for having the right to send them to the recipient. We may stop a fax or end access if these terms are broken.
Delivery
Fax delivery depends on the receiving machine and the phone network. We try again if a line is busy or does not answer, but we cannot promise delivery. A fax that is not delivered is not charged.
Your data
See our Privacy Policy. Faxes are deleted automatically on the schedule you choose in Settings.
Limit of liability
FaxOtter is provided "as is". To the extent the law allows, we are not liable for indirect or consequential loss, or for loss from a fax that is late, not delivered or read by the wrong person because the number was wrong. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits rights you have by law.
Changes and contact
We may update these terms. The date at the top shows the latest version. Questions: support@faxotter.com.