FaxOtterPrivacy Policy
Effective date: 2026-11-12
FaxOtter is an iPhone app that sends and receives faxes. This policy says what data we handle, who helps us, and how you can delete it. We do not track you, we do not sell your data, and we do not show ads.
Who is responsible
The controller is Apptiva Software Consulting P.C. (I.K.E.), Greece, VAT EL801484284. Contact: support@faxotter.com.
No sign-up
There is no email, no password and no login. The app creates an anonymous account the first time you open it. We never ask for your email address.
What we collect
- Account and device: a random account id, a device token, and your push notification token.
- Fax content: the documents you send (PDF, including photos and scans you add, text on a cover page, and signatures you draw), the recipient number, your sender number, page counts and the delivery status.
- Received faxes: if you get your own fax number, the number, the faxes you receive and the sender's number.
- Cover page details: a "From" name and a phone number or email, only if you type them. A name or email you type is stored as you typed it.
- Purchases: credits, plan, renewal dates, price, currency and store transaction ids. Apple handles your payment. We never see your card.
- Anonymous usage data: counts and codes about how the app is used, such as which screens you open and why an error happened. It contains no phone numbers, names or document content. You can switch it off (see below).
We do not collect your contacts (the system picker gives the app only the one number you choose), your location, health data, browsing history or advertising data. We do not use the advertising identifier, and the app does not show a tracking prompt.
Why we use it
To send and receive your faxes, show their status, handle purchases and notifications, and improve the app. That is all.
Who processes data for us
| Company | What for |
|---|---|
| Telnyx | Fax transmission. It receives the fax document and the phone numbers to deliver it. |
| RevenueCat | Purchases. It receives your anonymous account id and your purchases and renewals. |
| Mixpanel | Anonymous usage analytics. We tell it not to store IP addresses. You can opt out in Settings. |
| Cloudflare | Hosting of our servers, database and file storage. |
| Apple | App Store, payments and push notifications. |
They process data only to provide their service to us. None of them uses it for its own advertising.
How long we keep it
- Faxes (sent and received) are deleted from our servers automatically after 7, 30 or 90 days. The default is 30 days. You can choose "never" in Settings. Our copy at Telnyx is deleted in the same clean-up.
- You can delete a fax, or all faxes, at any time in the app. They are then deleted at once.
- Purchase records are kept without any link to you after you delete your account (see below), because we need them for accounting and to handle refunds correctly.
Your choices
- Analytics: turn off "Share usage data" in Settings. The app stops sending events and removes the analytics id we keep for your device.
- Auto delete: in Settings choose 7, 30, 90 days or never.
- Delete account and data: in the app, go to Settings and tap Delete account and data. You confirm by typing DELETE. We then delete your faxes, received faxes, stored files, fax number, credits, plan data and devices from our servers, delete your records at Telnyx, and delete your subscriber record at RevenueCat. Purchase records that remain keep only amounts, dates and store transaction ids, and are no longer linked to you.
Deleting your account does not cancel a subscription. Apple bills it until you cancel it in your Apple ID settings (Settings, your name, Subscriptions).
If you need help with access or deletion, write to support@faxotter.com. Please give the short account id shown in the app's support email.
Security
All traffic uses HTTPS. Files are stored privately and are served only to your account. Our server logs do not contain phone numbers or document text.
Where your faxes go
FaxOtter sends to numbers in the US and Canada. The faxes you send are delivered to the number you choose, so the recipient receives them.
Children
FaxOtter is not meant for children.
Changes
If we change this policy, we will update the date at the top of this page.